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Frequently Asked Questions / Anveo Mobile App / App does not initialize showing “Downloading data” permanently.

App does not initialize showing “Downloading data” permanently.

Updated

Symptom

On first login, the Anveo Mobile App hangs in process Downloading data. No processing of data is shown, just a download.

In subfolder Transfer\OUT you can see new zip files on every login.

Cause

Anveo Mobile uses two communication channels: First is a communication channel using default port 7020. Second is a data transfer channel using default port 7021.

You will get this error if the first communication channel works, but data channel is not set-up correctly.

Possible reasons for this error:

  • Firewall is set-up for communication channel (7020), but not for data channel (7021)
  • Data channel (7021) uses https, but it is not set-up for your ssl certificate.
  • Anveo Server cannot create the socket 7021 due to missing rights. You will get an error message in Anveo Server log.

Because the Anveo Server cannot send data, the zip files remain in folder Transfer\OUT.

Solution

Check your firewall settings for data channel mapping.

Re-run https registration for data channel port.
Open folder Transfer\ANVEOServiceTierLog and (re-) run file ANVEOServiceTier.bat with Administrator rights.

If you have already registered another SSL certificate before for this tcp port, delete your registration first:
netsh http del urlacl url=https://*:7021/
netsh http del sslcert ipport=0.0.0.0:7021 

Afterwards, re-run ANVEOServiceTier.bat with Administrator rights.

Some devices require a restart of the device after chaning a certificate. This is caused by a certificate cache on the device.

Give the user the right to create a socket on port 7021. Local Administrator role has the right to do so.