Frequently Asked Questions / Anveo Mobile App / Anveo Mobile App shows error message: “Cannot connect to server. […] Message: AnveoServiceTier:Company x is not licensed. […]”

Anveo Mobile App shows error message: “Cannot connect to server. […] Message: AnveoServiceTier:Company x is not licensed. […]”

Symptom

The login fails with the following error message:

“Cannot connect to server. Please check your internet connection and your settings. Message: AnveoServiceTier: Company x is not licensed. Code: A”

Cause

The Anveo License you have installed in your system does not contain the company name you are trying to use.

Solution

Please contact your Microsoft Partner or Anveo Partner Care to request an Anveo license that includes your required company names.

The company names filter is a mandantory information in the Anveo license for Anveo Client Suite 10 and newer. Until Anveo Client Suite 9, the company name filter was not required.